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Stephils Terms And Conditions



1. To Provisionally book your caravan holiday at Butlin's Skegness with STEPHILS CARAVAN HOLIDAYS, Please telephone us on 01754872844 or 07985211613. Or contact us by E-mail at stephils54@btinternet.com  
2. The price of your holiday includes passes into the Butlin's Skegness Resort for all members of the party. Also Gas and Electric is included in the price of your holiday. We will email your confirmation of caravan holiday booking reservation.
3. A 75 non-refundable deposit must be paid within 10 days of making the booking. This payment will secure your holiday and a receipt will be issued to you.
4. We are unable to accept bookings from: a) Groups of people of all the same sex. b) Groups under 21 years of age.
5. Butlins is a family holiday park and anyone whose unreasonable conduct causes a nuisance to any other person on the park you will be asked to leave.
6. In order for the caravan to be cleaned and checked departure must be made before 10am, and no keys will be released before 3pm/ 4pm on the day of arrival. Please state time on booking form or leave blank if your arrival time is after 4pm. Although, Butlin's passes may be collected before, enabling you and your party to use all facilities before check in time.
7. The caravan must be left in a clean and tidy condition. The hirer is responsible for all members of the party and must make good any losses, breakages, or damage done to the caravan or its contents during their stay. Prior to departure, keys must be returned to GUEST SERVICES. Failure to do so may result in loss of security bond.
8. Pets are not allowed in any caravan.
9. No smoking is permitted in any caravan
10. Should accommodation booked become unavailable due to circumstances beyond our control, we will inform you and if we cannot find alternative accommodation anywhere on site, and if you don't want alternative dates, a full refund will be given.
11. Caravans must be left in a respectable and clean state on departure, otherwise extra cleaning costs will be charged from returnable security bond.
12. Vehicles must be parked only in the parking spaces provided.
13. Acts of vandalism must not be committed on the resort.
14. All sanitary wear must be placed in bags and disposed of accordingly and not flushed down the toilet.
15. All rubbish must be taken to the bins located around the caravan park and not left around the caravan.
16 No ball games to be played around caravans unless in specific designated areas
17. All children must be properly supervised at all times & not be left unattended in the caravans.
18. We recommend that you purchase some form of insurance, as none is included in the price of the holiday.
19. Please do not remove any items from caravan, any items removed price will be taken out your security bond.
20. Although STEPHILS CARAVAN HOLIDAYS is responsible for the 'booking of the holiday' we cannot accept responsibility for the holiday accommodation and its content. The owner is solely responsible for this.
21. Some Butlins facilities/entertainment may not be in operation during off peak season periods, for which we have no control or influence over and do not accept responsibility for at any time.
22. If due to illness, injury or accident you are unable to take your caravan holiday, you must advise us immediately by telephone and then in writing including a doctor's certificate. If we do not receive written confirmation of your cancellation before your holiday as commenced, no refund will be given. In the event of you or any member of your holiday party being unable to travel due to sickness, redundancy or injury service, proof in form of a doctor's certificate, employees or court notification will be required in writing, prior to your holiday start date.
23. You will be entitled to a full refund of all monies subject to an administration charge of 75, unless your cancellation occurs within 28 days of your holiday in which the refund will be limited to 30% of the holiday cost.
24. In addition to the cost of your holiday a 50 refundable security bond will be charged. The security bond is refunded by STEPHILS CARAVAN HOLIDAYS not by BUTLINS. Your security bond will be refunded and returned to you after your holiday upon full satisfactory inspection of the caravan. ( Security Bond is returned by post or bank transfer or back onto the card you used to pay holiday cost on).
25. In the event you book 8 weeks or less from the holiday start date, the full payment ( including security bond ) will be due for payment within 7 days of booking your holiday.
26. Bedding is available to hire for a small extra charge, See Booking Form. Any missing or Damaged items, Cost to replace will be taken from the security bond.
27. STEPHILS CARAVAN HOLIDAYS cannot accept liability for alterations to Butlin's facilities and resort from those advertised.
28. Prices are based on up to 4 persons in the 2 & 3 Bedroom Caravans and up to 6 Persons in the 4 Bedroom Caravans. Additional passes available for a small extra cost. Please make sure all booking details are correct on time of booking your break because BUTLINS now charge an admin cost of 20 for any alterations once booked into the office. Please make sure all details are booked in with me at least 3 weeks before holiday start date so all alterations can be dealt with before booking forms go into the office. Thank You.